First of all, we are very, very sorry.
We completely understand the mean comments due to our lack of communication and concerns about the delay. This is not a scam, the last packages received by some backers were about a month ago in Australia, Russia, USA, Japan and more. We were just unfortunate to find big difficulties during the shipping process and ran out of funds. Also, we had troubles with some members of the team because they were not receiving a paycheck. We did not expected these inconveniences and we weren't prepared to solve them in short term. It has been a big project, and we have learnt and continue to learn a lot. It has been a really big challenge. Thankfully, we figure things out and we are back with a solution to continue fulfilling you all. Details and full explanation below.
After the issues we had with the shipping process, we run out of money to continue fulfilling a month ago. You can read our previous update which explains the challenges we faced with the Mexican postal service. We were hoping to get a refund for all the packages they held and turned back, but we were very unfortunate to just receive a partial refund last Wednesday.
Nobody in the team have received a paycheck since August, because our priority at that time was to invest everything we had to successfully fulfill all of you who supported this project. Unfortunately, September came by an we still hadn't receive the expected refund.
After a long discussion with the team members, most of the people involved on this project decided to leave, and they are now looking for opportunities somewhere else.
We had to stop operations for the past month due to this lack of funds and figure out a way to get more funds to get back to ship to all of you remaining backers.
We are very sorry to not updated you on this before, we did not end up in good terms with the former member of the team in charge of the Guizar Brothers accounts. We cut that bad relationship and recovered the account yesterday. The members of the team have drastically reduced to 3 members and we are taking full responsibility on the future success of this project.
We truly believe in the big potential of the Cryptex as a product, those of you who have received the Cryptex know how good, beautiful and fun it is, we, the new GuizarBrothers team would like to ask you to forgive us and be patient until your Cryptex arrives at your door.
Thankfully, a loan was authorized to us last week, and we are in talks with a company to partner up with so we are back on track to ship to all of you remaining backers and continue with the goal to take this product to some store shelves around the world.
We will continue to ship again this Monday. But take note the restrictions the Mexican post service has set to us, mainly the shipping of a few packages a day. More details on this in the previous update. But don't worry, everyone will be fulfilled.
As some of you are probably guessing, our inbox and our emails are full with unread messages from you, it might take us a few days to answer them all. Please be pending on the reply. When we ship your package, we immediately send you a message on KS, some of you receive this as an email, and this time there will be a tracking number to follow your package.
What we know from the last packages we sent, in average, are taking from 2 to 4 weeks to arrive, depending on distance and some good luck with customs in your country. Being that said, you will receive your package on this November or probably December, but for sure before the year is over.
Thank you for reading and understanding our update. Sorry again for this big delay, we are back on track.
The Guizar brothers team.